Last updated: 20 August 2020


You can find the Terms and Conditions by clicking here.

We will update this Privacy Statement from time to time in response to changing legal, regulatory or operational requirements. We will provide notice of any such changes (including when they will take effect) in accordance with law. Your continued use of our products or services after any such updates take effect will constitute acceptance of those changes. If you do not accept any updates to this Privacy Statement, you may cancel your use or service.

General Introduction to this Privacy Policy

The controller of personal information in relation to this privacy policy is

This policy explains the types of information that we may collect and hold, how that information is used and with whom the data is shared. It also sets out how you can contact us if you have any queries, concerns or complaints about this information.

Please note that suppliers are responsible for data processing controlled outside of EU/EEA. These companies may have their own privacy policies, which are generally available from the relevant websites for those products and services.

Data protection principles

All processing of personal data by is conducted in accordance with the data protection principles as set out in data protection laws and regulations in the EU, in particular Article 5 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, (hereafter referred to as the “GDPR”).

These principles are:

Lawfulness – We only process your information when we have identified a lawful basis for the intended personal data processing pursuant to Article 6 of the GDPR. These are often referred to as the “conditions for processing”, for example contractual or legal obligation, legitimate interest or explicit consent.
Fairness – We have made reasonable effort to ensure not to use your data in any unjustified way or in a manner which may have adverse effects on our users, as well as kept to minimum in order to provide users with qualitative products and services.
Transparency – We have made our best efforts to provide you detailed information on’s use of your personal information. Our users and visitors are encouraged to contact us whenever they have questions or seek information about our privacy procedures.

Our policies and procedures are to our best efforts designed to ensure compliance with these principles.

1.COLLECTION AND USE OF YOUR PERSONAL INFORMATION may collect personal information about you in several different ways. Personal information in this context is any and all data relating to a natural person that can be used, directly or indirectly, to identify a natural person, (e.g. name, contact details, identification number, location data etc.).

Please take care when submitting personal information to us, in particular when completing free text fields, ordering products. Some of our services are automated and we may not recognise that you have accidentally provided us with incorrect or sensitive information.’s processing of your personal information is conditioned predominantly on the basis of legal obligations under law, contractual obligation to provide you our products and services, and your legitimate interest of us providing you product and service information, updates, news on latest product developments and/or other information.

For more specific details and information on conditions to process related to your personal information, please contact us using the details given in the “Contact us” section below.

1.1.Information that you provide us or that is collected

You may be asked to provide your personal information anytime you are in contact with or order a product or our services. For example:

When you purchase a product, ask information or tracking information about your ordered product, download a product, or use a product or service, may collect a variety of information; including your name, mailing address, phone number, e-mail address and contact preferences. In order to improve our offer, we may also collect information regarding your use of the products and services.
When you return one of our products, we may ask you to provide information such as your contact details and payment information.
When you submit your contact details to participate in surveys or to receive marketing materials and promotions, we ask you for your name, age and contact details such as email address.
When you interact with support, we may keep information about the interaction, including your name, the product(s) you purchased, the reason why you contacted us and the advice we gave you.
When you use our online services, we may receive content that you choose to upload, such as product reviews, comments, photos, or details of your interests and preferences that you choose to tell us about.
When participate in one of our surveys, competitions or prize draws, we may ask for information, such as your business card, name, contact details, interests and preferences.

Some of our online services collect and provide us personal information about your use of them, including:

Details of the online content viewed with and interact with, such as your browser software, which pages you view and which items you ‘clicked’ on or added to your shopping basket.
Services, products or server logs, storing information about your use of our services, products or website, such as your IP address, browser information (including HTTP user agent strings), HTTP client request information and the time and location of your activities, domain, device and application settings, errors and hardware activity.
Information about your hardware’s physical location, geo-location service or application.
Interests and preferences that you specify when setting up your browser, account, or other Internet enabled product or services.

In general, such online information is collected using digital identifiers such as browser cookies, plugins or your IP address. These identifiers are used to distinguish the information provided by your hardware or browser that you use. However, we may associate the collected information with one of your accounts, if for instance you are ordering a product when the information is collected. Please see our Cookie Policy for further details and cookie settings.

1.2.Information we may collect in relation to social networks

If you use any of’s social network pages we may process personal information from your social network accounts, such as:

If you click on social network functions such as “likes”, “+1”, “tweet” or similar buttons in one of our websites or services, we may receive, record and profile your social network activity related to our products and services, depending on your social network privacy settings. Please take note that the content that you view may be posted to your social network profile or feeds. We may receive information about your further interactions with such posted content (e.g., if your contacts click on a link in the posted content), which we may associate with the details that we store about you.

For more information and for details about how you can control or restrict access to your social network profile, you must review the relevant social network provider’s privacy policy and guidelines on privacy and data safety.

1.3.How uses collected personal information uses the personal information it collects:

To communicate with you and to send you important product and service related notices, such as information about purchases, information on technical services issues, support, security announcements and changes to our terms, conditions and policies.
To operate and to improve its online and digital services, website and its contents, as well as the products and how to enhance their user-friendliness.
To provide you with the product or service you have requested or purchased.
To provide user care, warranty, returns and other after sales services.
To enhance our product and service quality and to educate our personnel to ensure quality, compliance and social responsibility.
To seek your input and opinions on products and services, and to conduct surveys and collect user input about our products and services.
To facilitate and process your searches, enquiries and requests for information when you contact us about our products and services.
To keep you informed about new products, software updates and upcoming events, as well as to provide you with newsletters and other sales and marketing communications.
To monitor and enforce our user terms, policies and guidelines when you order products and services as well as to prevent and to mitigate the risk of fraudulent use of such material.
To create anonymous, aggregated statistics about the use of our website, products and services, which we may share with third parties.
To develop and improve new and existing recommendations, advertisements and other communications and learn more about our user’s preferences in general.

You may at any time decide not to participate (opting-out) in our processing of your personal data by contacting us via email. If so, please take note that such opting-out may impact and restrict your use of our services. Notwithstanding, your privacy is of uttermost importance to us.

We may retain your information as long as it is necessary for us to fulfil the purposes outlined above or in this Policy. In addition, we may retain your information for an additional period as is permitted or required to, among other things, comply with our legal obligations, resolve disputes, and enforce agreements. Where and when required by applicable law, we shall delete your information. Please take note that certain personal information may remain on backup or storage media, even if we delete your information from active databases. However, we will take all reasonable efforts to ensure that such personal information remain confidential, protected (including anonymised) and not used for any other purposes than ensuring compliance with applicable laws and regulations.

1.4.Forums, blogs and’s online information sharing sources

Each time you create an anonymus product review comment, we may record ratin, date and time to create aggregated statistics. We do this to better understand our users, to provide user tools and guidance and to select or tailor our products, services, marketing communications to reflect your user activity. We do not use the content of such posts for any other additional purposes.

1.5.Interlinking collected information

Information may be linked via a unique identifier, such as a cookie, plugin or other account identifiers. Alternatively, we may decide to combine two or more databases into a single database of user information.

We may do this for your and/or our convenience, to allow us to provide a more seamless user support whenever you contact us and to provide you with qualitative, personalised services, content, marketing and adverts.

1.6.Marketing communications and subscriptions

When you provide us with contact details, you may be given the opportunity to receiving newsletters, product information and other communications by email from These communications may include, e.g. details about our latest products, services, or events (including special offers in which you may be interested).

We may also use your information to personalise and to target more effectively our marketing communications.

You can change your marketing communication preferences at any time by:

follow the “unsubscribe” link or instructions provided to you (typically at the bottom of an email or in connection to the place on the website where the information is collected); and/or
sending a written request to unsubscribe directly to [email protected]

Please take note that we may occasionally send you important information about our products and services that you are using or have used (such as order confirmations, product safety announcements and service changes). These emails are not affected by your marketing communication preferences and/or subscriptions described above.

1.7.Children’s Privacy

Subject to’s Terms of Service, you must be 16 years of age or older to subscribe and to use order products and use the services. However, allows individuals under the age of 16 to utilise our products and service, but they may do so only with the involvement, supervision, and approval of a parent or legal guardian. considers a child to be anyone under the age of 16. We do not knowingly seek or collect personal information from or about children without the explicit consent of a parent or guardian.

If we become aware that personal information that has been submitted to us relates to a child without the consent of a parent or guardian, we will use reasonable efforts to:

Delete that personal information from our files as soon as possible.
Ensure, where deletion is not possible, that this personal information is not used further for any purpose, nor disclosed further to any third-party.

Any parent or guardian with queries and questions concerning personal data processing that may relate to their child should contact us by using the details provided in the “Contact us” section below.


2.1.Sharing your information with third parties

In general, does not sell, rent, share or otherwise disclose your personal information with third parties. Notwithstanding, in our endeavour to provide our services and order you the products you ordered from us, we must make exemptions to this general principle.

For research and statistical purposes, we prepare anonymous, aggregate or generic data (including “generic” statistics) for a number of purposes outlined above. As we consider that you cannot reasonably be identified from this information, we may share it with any third-party (such as our partners, advertisers, industry bodies, the media and/or the general public). However, also in this we apply a restrictive approach in order to ensure a high level of security and safety.

Please take note that our third-party service providers, acting on our behalf, always operate only in accordance with our instructions, in line with this policy, and are subject to appropriate confidentiality, privacy and security obligations. Additionally, we may also use and/or disclose information about you to:

government bodies and law enforcement agencies to prevent fraud, to comply with the law and to meet a reasonable request from such bodies;
third parties (including professional advisors) to enforce or defend the legal rights of or the terms and conditions of our products and services; and
third-party investors, and theirs and our professional advisors, in connection with a corporate governance event such as a merger, business acquisition, tax or insolvency situation.

You should not expect any information that you make available to others via’s online services to be kept private or confidential. Any information, contents or links that you may voluntarily share with others may be forwarded by the recipients to others. You should always exercise caution or discretion when using such online services, in particular when using social network applications.


3.1.How do we protect your information?

We have adopted and implemented a number of technical and administrative measures to protect your privacy from unauthorised access, use or alteration and unlawful destructions, including where appropriate the following steps:

Using Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive information, such as credit card details (SSL encryption is designed to make the data unreadable by anyone but
Limiting access rights to the information we collect about you (e.g., only those of our personnel who need your information to carry out our business activities are allowed access to process your information).
Implementing physical, digital and procedural safeguards in line with relevant business standards and guidelines.

3.2.What you should do to help us in protecting your information?

As general best practice on the Internet, it is recommended that users take great care with their accounts, and follow vigilantly some general safety rules:

Do not press a link that you do not expect to receive or not requested by us to press.
Do not share your information with any person claiming to represent For support purposes, we only need you to provide us with the email address you used when ordering.
Always contact us if you are unsure or in doubt of a communication received from or a source claiming to be associated with us.



4.1.Your rights wishes to inform you that you, as a data subject, are entitled to exercise certain rights related to our processing of your information, e.g. you have the right:

To request information on which personal data relating to you we collect, store, transfer or otherwise process, as well as for what purposes the information was processed and to whom it has been disclosed.
To prevent us to process your information in a manner that is likely to cause damage or distress to you, or to process your information for direct marketing purposes.
To be informed about the mechanics of automated decision-making processes that will significantly affect you.
To seek compensation for any damages that you suffer by any contravention of our legal obligations under privacy and data protection laws applicable to us for processing your information.
To call for action for us to rectify, block, erase, delete, or destroy inaccurate data that we process about you (including your legal right to be forgotten.
To request the supervisory authority to assess whether we have processed your data in contravention of our legal obligations under privacy and data protection laws applicable to us.
To request us to send you a copy of the information we store about you, and/or to have that data transmitted to another third-party.
To object to any automated profiling that may occur without your knowledge or approval.

You can exercise these rights by contacting us using the details given in the “Contact us” section below.

Please take note that we may reject requests that are unreasonable or not required by law, including those that would be extremely impractical, could require disproportionate technical effort, or could expose us to operational risks. Furthermore, we may retain information as required or permitted by applicable laws and regulations, including to honor your choices, for our billing or records purposes and to fulfil the purposes described in this Privacy Policy.

4.2.Your choices

If you no longer want to receive certain communications from us, simply send us an email in which you state you wish to unsubscribe or your email address completely deleted from our database. Please note that you cannot unsubscribe from certain email correspondence from us, such as order confirmation and receiving the tracking information of your package.

Furthermore, please take note that a complete removal of your email address will result in you not being able to use our service.

To exercise choices regarding cookies set through our website, as well as other types of online tracking, see the “Cookies” section above.


If you need further assistance or would like to make a comment, you can contact us via our online web form